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Our Promise to You

We enjoy a good relationship with our clients because we like to keep it simple, we do our best to provide the highest possible standard of service. You'll always be treated fairly and we aim to achieve the following standards:

  • Calls answered promptly
  • All our staff have names which will be given to you on answering your call
  • Calls are transferred to the best person to deal with each enquiry, you talk directly with someone who can give an answer
  • Emails and other correspondence will be answered within 1 working day
  • Any response will always include the name and details of your point of contact

Talk to Us

We welcome any constructive comments, criticism or suggestions about our service

Initially please talk to your point of contact.
Alternatively you can email [email protected], write to us at: 
Spectra Packaging, Antonine Way, Sparrowhawk Road, Holton, Halesworth, Suffolk IP19 8RX or complete the form and we will reply as soon as possible.